Refund Policy

1. What you can buy

Jalebi Matchmaking has two plans. The Free plan costs nothing. Jalebi Match costs $99 per month, is charged on jalebi.me through our payment processor, Stripe, and renews automatically each month until you cancel. The price and billing period are shown before you pay.

Purchases made inside the Jalebi app are charged by Apple (App Store) or Google (Google Play), not by Jalebi.

2. If your matchmaking application is not accepted

Jalebi Matchmaking is a selective service, and our team reviews every application. If we are unable to accept yours, we end your subscription straight away, so you will not be charged again, and we refund your most recent monthly payment in full to your original payment method.

We tell you by email when the refund has been issued. Depending on your bank, please allow 5 to 10 business days for it to appear.

3. Cancelling your subscription

You can cancel Jalebi Match at any time from your account dashboard on jalebi.me. If you cannot use the dashboard, email info@jalebi.me and we will confirm your cancellation.

Cancelling stops future renewals. Your plan stays active until the end of the month you have already paid for, then moves to the Free plan, and you are not charged again.

Payments for a billing period that has already started are not refunded, including when you cancel partway through it, and we do not give prorated refunds for unused days.

4. If Jalebi ends your subscription

If Jalebi ends a paid subscription without cause before the end of a paid billing period, we refund the unused portion of that period, unless applicable law requires a different remedy.

5. Charges made in error

If you believe you were charged by mistake, for example twice for the same month or after you had cancelled, email info@jalebi.me. We will look into it, and any charge made in error will be refunded to your original payment method.

6. Purchases in the Jalebi app

Apple App Store and Google Play purchases are subject to the store’s own purchase and refund terms. Please request a refund for those purchases from Apple or Google directly. Deleting your Jalebi account or uninstalling the app does not cancel store billing, and deleting your app account does not cancel a Jalebi Match subscription bought on jalebi.me.

7. Your rights under the law

Nothing in this policy limits any refund, cancellation or other consumer right that cannot lawfully be excluded where you live.

8. How to ask about a refund

Email info@jalebi.me from the address you used with Jalebi, and tell us the date and amount of the charge. Your Stripe receipt email has both.

Jalebi LLC

1309 Coffeen Ave, STE 1200

Sheridan, WY 82801, USA