Refund Policy

1. What you can buy

Jalebi Matchmaking has two plans. The Free plan costs nothing. Jalebi Match, our Founding Package, costs $149 as a one-time payment, charged on jalebi.me through our payment processor, Stripe. There is no monthly billing and nothing renews automatically. The price is shown before you pay.

Purchases made inside the Jalebi app are charged by Apple (App Store) or Google (Google Play), not by Jalebi.

2. If your matchmaking application is not accepted

Jalebi Matchmaking is a selective service, and our team reviews every application. If we are unable to accept yours, we refund your payment in full to your original payment method.

We tell you by email when the refund has been issued. Depending on your bank, please allow 5 to 10 business days for it to appear.

3. Your introductions

The Founding Package includes 3 mutual introductions. An introduction is only counted when you and your match both say yes; a match that is declined or that nobody answers does not use one. Your dashboard shows how many you have left.

If we can’t make 3 introductions within 6 months of your payment, we’ll refund the unused ones or extend your time, your choice. Introductions depend on compatibility and availability, and we do not guarantee introductions beyond those included in your package.

Otherwise, the refund terms in Section 10 of our Terms & Conditions apply.

4. If Jalebi ends your package

If Jalebi ends your package without cause before your introductions have been made, we refund the unused portion, unless applicable law requires a different remedy.

5. Charges made in error

If you believe you were charged by mistake, for example twice for the same package, email info@jalebi.me. We will look into it, and any charge made in error will be refunded to your original payment method.

6. Purchases in the Jalebi app

Apple App Store and Google Play purchases are subject to the store’s own purchase and refund terms. Please request a refund for those purchases from Apple or Google directly. Deleting your Jalebi account or uninstalling the app does not cancel store billing, and deleting your app account does not affect a Jalebi Match package bought on jalebi.me.

7. Your rights under the law

Nothing in this policy limits any refund, cancellation or other consumer right that cannot lawfully be excluded where you live.

8. How to ask about a refund

Email info@jalebi.me from the address you used with Jalebi, and tell us the date and amount of the charge. Your Stripe receipt email has both.

Jalebi LLC

1309 Coffeen Ave, STE 1200

Sheridan, WY 82801, USA