Why can't I see any profiles?

First check the Interested In field in your Jalebi profile. Jalebi's established support instructions say selecting Everyone can result in no profiles appearing.

  1. Open your profile and tap Interested In.
  2. Select Male or Female, rather than Everyone.
  3. Return to Explore and check whether profiles appear.

If this does not fix the issue, widen your age range, distance, or other filters if you're comfortable doing so. The number of people active in your area also affects the available profiles. Close and reopen the app and check for any account-review message if you recently registered.

If the problem continues, email Jalebi support with the phone number on your account, profile name, the exact screen message, and when it started.

Still need a hand?

Tell us what happened and our team will help you find the next step.

Contact support