How do I troubleshoot a technical issue?

For a general app issue, try these steps:

1. Close and reopen Jalebi. Make sure the app is updated from the App Store or Google Play.
2. If you're able to, sign out of Jalebi.
3. If the issue still persists, uninstall the Jalebi app (this does not delete your Jalebi profile) and reinstall it from the app store.
4. Sign back in with the phone number associated with your account.

If you have a chat or messaging issue, also switch between Wi-Fi and mobile data and restart your phone before contacting support. A short screen recording can help the support team escalate the issue.

If the problem involves a web browser or signing in on the web, clearing that browser's cookies and cache can also help. Note that this signs you out of other websites too.

If problems persist, email Jalebi support with the phone number on your account, your phone model, app version if known, and the exact error or screen where the issue occurs.