I can't sign in or create an account

If Jalebi shows an error when you sign in or create an account, the next step depends on the exact error and whether the account has been restricted.

1. Confirm you are using the phone number connected to your Jalebi account, including its country code.
2. Update Jalebi from the App Store or Google Play, then close and reopen it.
3. If you see “An internal error has occurred, please try again (Error code: 39)”, read What does “Internal Error 39” mean? That error comes from Google's security checks on the phone number.
4. If the error continues, email Jalebi support with the login phone number, profile name (if one exists), the precise error message, and your phone model.

Please say whether this is a first-time sign-up or an attempt to recover an existing account. If you have been disabled or blocked, request a review before creating another account.