I paid for Premium but it isn't active

If you've paid for Jalebi Premium but your Premium features aren't active, try the following steps before contacting support:

1. Check whether an Android subscription is paused. If you purchased through Google Play and the subscription is paused, follow How do I resume a paused Premium subscription on Android? to manage and resume it.
2. Restore a purchase after creating a new profile. If you deleted your old profile while the subscription was active and later rejoined Jalebi, select Restore Premium Purchase in the app. See How do I restore my Premium purchase?
3. Close and reopen Jalebi, then check whether your Premium features appear.

If Premium is still missing or you see a receipt error, email Jalebi support. Include your login phone number, profile name, whether you paid through Apple or Google Play, the purchase date, the store receipt or order number, and the exact error. You can hide unrelated payment details on the receipt. Never send your complete payment-card number or security code.