Why was my account disabled, and how can I request a review?

If Jalebi displays “The user account has been disabled by an administrator”, your account may have been restricted after repeated uploads of unclear or fake-looking photos, a spam flag by moderators, or reports from other members. These are possible reasons, not a determination about your particular account.

If you think the decision was mistaken or you want your account reinstated, email Jalebi support with your account phone number (including country code), profile name, and the exact error. A verification review is a standard part of reconsidering a disabled account; a request for verification does not mean we have concluded that your photos are fake.

Our support team will provide the required steps for your case. The established review process may include a clear selfie in which you make the letter J with your hand, a social-media account used to verify your name or photo, or an additional phone-ownership check via the support WhatsApp number +1 (437) 667-0649. Support may also request answers to community-eligibility questions. Follow the specific instructions from our team and send verification information only through a channel you have confirmed belongs to Jalebi.

Submitting evidence does not guarantee reinstatement. Once the team reviews the requested information, it will let you know the outcome or next steps. Do not create replacement accounts to bypass a restriction.

Still need a hand?

Tell us what happened and our team will help you find the next step.

Contact support