I was logged out and my old profile is missing

If Jalebi asks you to create a new profile when you expected to see your old one, contact us before completing a new account. Your previous profile may be associated with a different login number, or there may be an account issue we need to investigate.

Email Jalebi support with the phone number used for your original account (including country code), your profile name, and a description of the screen you now see. Include your current login number if it is different. Let us know if you had Premium and whether your matches or messages are missing.

We'll look for the original account and explain what can be recovered after checking it.