A match or conversation disappeared

If a match or chat no longer appears, contact us and we'll check what happened. The right explanation depends on the account and the conversation, so please don't assume your messages have been deleted.

First, close and reopen Jalebi and check that you signed in with the same phone number as before. Then email Jalebi support with your login phone number, profile name, the approximate time you last saw the conversation, and whether one chat or your entire inbox is missing. If you remember the other person's profile name, include it, but do not send information from their private profile unnecessarily.

We'll investigate what we can see for your account.