Why is my account under review?

“Under review” means Jalebi needs to check your profile before you can use some or all app features. Completing a photo verification step does not always finish the separate profile review.

Follow any instructions shown in the app. If the message remains after you've completed them, email Jalebi support with the phone number you use to sign in, the full name on your profile, and the exact wording on the screen. You can type the message if screenshots are unavailable.

We'll check your account and let you know whether you need to do anything else. Please wait for that guidance before repeatedly submitting new photos or creating another account.