How do refunds work?
The process depends on where you purchased the service. For an Apple App Store Premium purchase, Apple's support and billing systems handle refunds; Jalebi cannot issue the App Store refund directly.
- Go to Apple's Report a Problem website.
- Sign in with the Apple account that made the Jalebi purchase.
- Find the Jalebi transaction and choose Request a refund.
- Select the applicable reason and submit your request. Apple reviews the request and decides whether to approve it.
For purchases through Google Play or any other checkout, contact Jalebi support with the purchasing platform and receipt or order number so the applicable process can be identified. Do not send full payment-card information.
For purchases made directly on jalebi.me, including the separate Matchmaking service, consult the Jalebi Refund Policy and the terms applicable to the purchase.
If you were charged after cancelling an Apple subscription, also see the linked billing article. Refund approval is not guaranteed.
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